Page Last Updated on May 24, 2018

At FeedBolt, we understand that some of our EU based customers may want to understand our level of General Data Protection Regulation (GDPR) compliance as part of becoming compliant themselves.

Asandia, Corp. (the company behind FeedBolt) needs to collect personal information to effectively and compliantly carry out our everyday business functions and activities and to provide the products and services defined by our business type. Such data is collected from employees, customers, suppliers and clients and includes (but is not limited to), name, address, email address, IP address, telephone numbers and credit card details.

In addition, we may be required to collect and use certain types of personal information to comply with the requirements of the law and/or regulations, however we aim to collect, process, store and destroy all information in accordance with the GDPR and specific data protection codes of conduct.

Asandia, Corp. has developed policies, procedures, controls and measures in relation to GDPR and its principles, including staff training, procedure documents, audit measures and assessments. Ensuring and maintaining the security and safety of personal and/or special category data belonging to the individuals with whom we deal is important to us and we aim to adhere to the GDPR and its associated principles.

If your require any GDPR related documentation for your own compliance reasons, please let us know and we’ll be happy to provide you the latest PDF copy of relevant documents.

Technical Details

When we email on your behalf, we query Infusionsoft for contacts matching the tags you’ve specified in your settings. We get back a list of Infusionsoft Contact IDs and then send email through your Infusionsoft application to those contacts using just their Contact ID. We never request or receive your contact’s names or even their email addresses (Personally Identifiable Information “PII”)

We track which of your contacts open the emails you send and which contacts click links in your emails but again, we only track this based on their Infusionsoft Contact ID and do not know their name or email address. We do associate a timestamp and IP address with these opens and clicks and when clicking links, we do track what link was clicked and when.

You have the ability in FeedBolt to download open and click data which includes the Infusionsoft ContactID but no other PII.

When you delete a contact from your Infusionsoft application, all that we’re left with is an ID number with no way to associate that contact back with any PII.

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